Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


Support requests are being processed on Monday to Friday from 10:00 to 18:00 (GMT +1.0). Please note that most of them are handled within 24h, but sometimes you will have to wait up to 3 business days for our response.

Due to the holiday season, we will answer your questions on Monday 28 August.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

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